Frequently Asked Questions

Everything you need to know about your Fiesta Plush experience.

What is the typical shipping timeframe for orders?

Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best result.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Fiesta Plush, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's progress in real-time.